Support

Sourcevine has not been released yet. Right now this page is for questions about early access; once the app ships, the same address handles account and billing issues.

Contact us

Email [email protected] for anything — a question before you sign up, a problem with the early-access form, or once the app is live: a bug, a missing credit, or an account request. We reply within 2 business days.

Common questions

What happens after I record an idea?

Your recording is transcribed into a draft you review and edit. Nothing is analyzed until you confirm the draft — that confirmation is what starts a run and uses one credit.

An analysis failed or produced nothing useful — was I charged?

No. A credit is only taken once a run finishes successfully. A failed or unusable run refunds automatically; if you ever see a credit missing after a failure, email us and we will correct it directly.

How do I get a refund for a purchase?

Credit packs and subscriptions are billed through the App Store, so refunds go through Apple's standard process (reportaproblem.apple.com). If a purchase went through but credits never appeared in the app, email us with the date and we will investigate.

How do I delete my account and data?

Email us and we will delete your account, transcripts, reports and audio. See Privacy policy for what we hold and how long.